Chess Case Study

Chess is one of the UK’s largest suppliers of business voice and data solutions helping over 90,000 businesses save money on their telecom bills.

Chess have always have been an ambitious organisation with a desire to grow and deliver new and innovative services to their customer base and our main objective is to deliver differentiation and growth within its customer base and deliver new revenue from existing customers.

Chess are always looking for additional, complimentary services to add to their product portfolio, that deliver additional revenue, great margin and to help them to deliver increased value and get closer to their customers. The NetPay proposition allows Chess to offer merchant services to their customers without the complexity or investment required in establishing the capability to offer the services directly.

Chess Telecom Logo

The Success

By working with NetPay Chess have been able to unlock new customer opportunities, drive ARPU and EBITDA and challenge the strong-hold of a small number of payment service providers and High Street banks with a more comprehensive, flexible and better value service offering.

Adam Clarke, New Products Director, Chess Telecom said,

The opportunity to work with NetPay strengthens our ability to grow and creates new and exciting challenges and opportunities for both parties".

The decision to partner with NetPay was an easy one. With the extensive list of features and benefits their services provide it was an obvious choice; the level of functionality we could pass on to our customers was a key differentiating factor when considering their competition”, continues Adam.

The Experience

As part of the process of becoming a wholesale reseller of NetPay the team at Chess benefited from a number of informative and comprehensive training sessions and sales workshops, giving the team all of the skills and knowledge they would need in order to resell NetPay services and ensure that they can support the merchant in selecting the right solution for them.

“We are confident that this partnership ensures that our business customers benefit from our combined expertise and understanding of their needs, ensuring they are provided with the ideal solution for their business", concludes Adam.

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